Tips, thoughts and topics on marketing for small to medium-sized businesses in Michigan and
throughout the world. Contributions by Chris Slocumb, Casey Frushour, as well as other members of the Clarity Quest team.
Wednesday, March 31, 2010
Many startups ask us how to choose the best domain name for both SEO and branding. There are so many secured domains, finding a domain can often be daunting.
Check out a blog post by the folks at Noble Samurai on choosing domain names.
We agree that one hyphen is OK and it's better to have a hyphen in your URL.com that one without a hyphen at a .net.
Labels: branding, identity, SEO, web domains
Friday, November 13, 2009
Check out this nteresting post by Andy Edmonds on
using Google Analytics to monitor your brand. I tried it on a couple of accounts and found some pretty interesting results. You can set it up in 5 minutes per account.
Labels: branding, google analytics
Wednesday, September 9, 2009
Check out the great NY Times article about the
debate over IKEA changing their font in their 2010 catalog. Design does matter. A logo designed for $200 more times than not looks cheap. Creating a professional, polished and modern identity for your company is well worth the time, money and effort.
Take the first step by completing our
brand personality quiz. It only takes 5 minutes and is fun to boot. When you're ready to brand or re-brand your company, our
graphic and identity experts are waiting.
Here are a couple of our recent logo designs:


Labels: better marketing presentations, branding, identity, quiz
Tuesday, July 21, 2009
Starbucks is remodeling 3 stores in Seattle attempting to rebrand itself to upscale clientele by offering not only coffee, but live music and alcohol.
Read about it in Ad Age. About time...my local coffee shop in Oregon, My Coffee, already has wine tasting nights and live music on Friday. I think it's the first good move Starbucks has made in a long time. Now they just have to get themselves out of lower-end retail chains. It always amazed me they didn't use a different brand name in those lower-end locations.
Your thoughts?
Labels: ad age, branding, starbucks
Wednesday, February 25, 2009

If your an iPhone user and often find yourself brainstorming product or company names, check out Nomina.
Available on the iTunes store for $14.99, Nomina checks domain availability and searches the U.S. Patent & Trademark office for pending or registered trademarks with the same wording. It also will conduct a common law search using The Library of Congress, Google, Thomas Guide and more.
We can't wait to try it in our next branding brainstorm.
Labels: branding, naming, nomina, outspring, trademarks
Thursday, September 25, 2008

Are you a levelheaded literal or a "warm & fuzzy" evocative type? When engaging new clients we often had a hard time getting to the bottom of this question before launching into web designs, logo creation, or business art of any kind.
Our creative director, Cathy, came up with the
great brand personality quiz which helps us to evaluate early on the preferences clients cannot articulate until they see the examples in this quiz.
Labels: brand marketing, brand personality, brand preferences, branding, google web design, logo design, web 2.0 design, website design
Tuesday, August 26, 2008
Here's the last part in our "Marketing Tips for Tech" series. Hope you enjoyed it - feel free to ask your own tips or ask us questions.
12)
Consistent and pervasive branding. Your company’s logo and URL should be on all documents to make sure that your clients and prospective clients know who you are and with what company you are affiliated. Consider is putting a signature at the end of all emails including replies and forwards. Be careful not to embed too many graphics into the signature as it alerts some spam filters. And don’t forget to trademark and copyright appropriate materials. If you want to be really coordinated, have your marketing firm create a simple style guide which outlines how and when to use your corporate marks.
13) Use web analytics. To maximize your profits figure out who is hitting your website. This can be useful in many ways. You should also definitely track the keywords people are searching for in order to find your product or service.
To find companies hitting your site you can use two free services --Google Analytics or
StatCounter. While these services are free you do have to manually search which people looked at your website unless you create custom scripts. Nevertheless, it is a top choice for a free customer base service. Another service is
LeadLander, Visitortrack by
NetFactor or
LoopFuse. They are more expensive choices, costing $1,900 to $4,800 per year; however they provide you with customizable automated detailed lead reports, ties into
Jigsaw and
LinkedIn databases, and customized email alerts.
14) Test customer satisfaction on an ongoing basis. It never hurts to know exactly how your clients feel, and get important feedback about the positives and negatives of your job. This can be as simple as a phone call to your clients, or an anonymous survey on your website. A phone call or email is more personal, and your client will know that you value their opinion and business. An anonymous survey on the other hand allows you to truly know how you conducted your service or how your product worked for your clients. This allows for the communication of productive criticism, helping you improve your products or services. To get the best results you should consider conducting both types of customer satisfaction tests.
Labels: analyzing leads, ann arbor michigan, branding, customer satisfaction, customer satisfaction tests, google analytics, leads, marketing tips, surveys, tech compnaies, technology marketing
Wednesday, July 30, 2008
Welcome back to our blog post series on marketing tips for technology firms. Here are tips #4 through #7.
4) Make sure your brand is clear. There is nothing more frustrating for prospects than trying to figure out what a brand is all about. Be precise in what you are selling and to whom.
And as a technology company, your branding should also align with your current and future product and services roadmaps.
5) Clearly articulate your technology products or services. In order for your clients and prospective clients to understand what you are truly selling, then you must be clear in your presentation. This is especially important for technical services.
We recommend answering the 6 questions in
Harry Beckwith's Selling the Invisible.
a. Who are you? (Your company’s official name)
b. What business are you in?
c. For whom…what companies/users do you serve?
d. What need…what are the special needs of the company you serve?
e. Against whom…with whom are you competing?
f. What’s different…what makes you different than the competition?
g. Unique benefits…what are the unique benefits a client derives from your services?
These seven questions work equally well for products. By answering these questions, your customers and prospective customers should be able to get a better understanding of what you will provide for them.
6) Get testimonials and endorsements. In order for potential clients to validate your offerings, it is imperative to have your customers vouch for you through testimonials. It is very simple and sometimes overlooked. Testimonials are easily accessible and all it takes is a simple quote. Online video testimonials are now easy to produce and even more effective than written quotes. The testimonials should be posted on your company’s website, but can also be used in other documents and advertisements.
7) Use word-of- mouth technique. Whenever you see a movie you like or try a new restaurant that was amazing, you usually pass this information on to a friend or acquaintance – why not tailor this technique to marketing your products? Word-of-mouth marketing is a not a new technique but it is one that has been overlooked by many marketing professionals. There are many websites that can help you identify what word-of-mouth is and how to use it to the best of your advantage. For example
WOMMA is the official website of the word-of-mouth Marketing Association. It that helps business owners network within their industry.
WOMMA shares the 5 basic elements to word of mouth marketing: 1) Educate people about your products and/or services 2) Identify people most likely to share their opinions 3) Provide tools that make it simpler to share information 4) Study how, where, and when opinions are being shared 5) Listen and respond to supporters, detractors, and neutrals.
In this vein,
URefer is an interesting online referral engine that was just launched. Now folks can refer business to you online and the site also has interesting word-of-mouth possibilities.
Labels: branding, endorsements, Internet marketing, marketing technology, marketing tips, tech companies, technology products or services, testimonials, word of mouth marketing
Monday, July 21, 2008
I took some time off last week to check out our famed "Ann Arbor Art Fair". Among the literally hundreds of jewelry booths, one in particular stood out. This jewelry maker from Montana actually took the time to brand each one of her pieces with some great evocative names. There were necklaces named "Vixen " and earrings called "Calla Lily". When I told her I was in marketing and really thought naming was a great idea to differentiate her product, she retorted "Of course, I name them. I named my children after all."
And there you go. Some of the best marketing ideas don't have their roots in marketing. They just plain make sense.
Labels: ann arbor, art fair, brand marketing, branding
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