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Out of the Fog Marketing

Tips, thoughts and topics on marketing for small to medium-sized businesses in Michigan and
throughout the world. Contributions by Chris Slocumb, Casey Frushour, as well as other members of the Clarity Quest team.

Monday, April 20, 2009

 

Marketing automation for technology companies


Business development and sales teams at small-to-midsized technology companies are stretched thinner than ever, if they even exist at all. Marketing automation systems (also known as demand generation systems) can keep prospects warm by reaching out to them in all phases of the sales cycle. Web-hosted systems automate email campaigns and lead followup; some even allow creation of direct postal mail campaigns to support the email campaign. Systems also provide the ability to add landing pages to your website and include analytics data on clickthroughs, web site visits, repeat visits and more. Systems include a contact management feature or integrate with popular CRM applications such as Salesforce.

Higher end systems such as Eloqua or eTrigue start around $2,500 per month. Simpler systems, such as Infusionsoft are $199-$299 per month. Higher end systems work most effectively if you company has an in-house marketing department or can afford an outsource marketing services or a tech-savvy copywriter. Lower-end systems work well for small businesses with limited time, although, it will take up to 1 week to familiarize yourself with the application and upload your content. For small to midsized companies, I'm actually quite impressed with Infusionsoft's capabilities and features for the price. David Raab, an expert in direct marketing tools, wrote a detailed review of Infusionsoft if you want all the details.

Before jumping in with one of these systems, make sure you have content for at least 3 email campaigns and the related web landing pages. Otherwise, you will be paying the monthly fee before you have the content necessary to use the system effectively. You should also think through the process of buying through the eyes of your prospects. For example, if a prospect downloads a whitepaper on electronic medical records, should you send information on your upcoming EMR webinar or your latest case study?. It helps to sequentially map out how your customers go through the decision process and test your theories by actually asking them.

Your campaigns should contain valuable content such as technical whitepapers, case studies, new product announcements, webinar invitations and breaking news in your industry.

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Comments:
Excellent article. One prerequisite that I would like to add is that you should have enough leads in your database already. If not, also plan some activities to fill the DB, such as search engine optimization, pay-per-click, and registration pages with attractive offers.
 
Good point Jep. Having a clean in-house mailing list is a prerequisite especially since most of the marketing automation firms demand at least a single opt-in confirmation.
 
You make some good points. With the dynamic economy, we find it is most important to implement a system that allows your sales team to focus on the leads that they can close right now without having to learn a new system, and a system that can scale with your needs when you are ready. By having a system that is deeply integrated with Salesforce.com or another CRM system, your sales folks can focus on hot leads and not go chaising everyone. And let the marketing efforts focus on nurturing prospects through a funnel. While Constant Contact, Vertical Response and Infusion Soft are good at batch-n-blast, they are really best suited for small retail, insurance office, or folks with a very limited prospect base or extremely short sales cycle where nurturing prospects is not on the radar. Working with approx. 30 clients who run demand generation programs on a national and ww level, our team has found that the more the system is focused on sales people, the better your team will leverage the efforts of your marketing activities.

There are some systems that will even let you look "up the funnel", to see leads that may not be "scored", or have not yet met a certain criteria, but will be soon.

You'd be surprised that some of the more sophisticated systems focus on ease of use, and actually start at $1,000+ per month. Getting things like lead scoring, automatic data cleansing, or field normalization, starts to pay for itself 10x especially when you have a small team. If you can get a solution to help you focus on sales now, and scale your marketing efforts as your team can create more content, then being able to hire content experts such as yourself will be very justified since the sales team will be spending all their time closing business instead of submitting the prospects to a continual beating of the same content again and again.
 
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